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Blogs We Read
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Category Posts: Culture
My @Work iTunes Playlist, or What Does a Developer Do All Day, Anyway?!?
Like any fine wine/cheese combination, I found that there are certain kinds of music (or silence) that go well with the various kinds of things that I do as a developer all day. We are a “virtual” company (read: we all work from home) and so I get complete control of my sonic environment to [...]
When You Lose a Customer’s Trust, You Lose Their Business
There are a lot of things that go on during the sales process. You and the customer are trying to see if you are a good fit together. When I qualify a customer, one of the main things I look for is, “Can we build a strong partnership together?” That is what we are doing [...]
A New Year, A New Start!
Welcome to 2013! A new year, a new start! January is a time to develop new goals and set new expectations, and create a plan for the year. Many people try to do this in December to be ready on January 1, but trying to determine goals (personal or professional) between Thanksgiving and Christmas can [...]
Amazing Customer Service: Servants Who Actually Care
MightyData is always trying to elevate its customer service. Our mindset has gone from “providing good customer service” to “becoming customer servants.” In other words, we try to make every decision based on the best interest of the customer and staying true to our word. Almost everyone has enjoyed Nordstrom’s customer service, the Disney experience, [...]
Posted in Culture
Tagged amazon.com, Calloways, customer service, Disney, Nordstrom, Rosati's Pizza, Southwest Airlines, Vistaprint
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Consulting to Deliver Quality Database Development
At MightyData, we are big believers in customer service. We feel so strongly about it that we will question your process and the way you do things to make sure you are getting served properly. As part of our process, we start with consulting (aka, discovery). This step consists of evaluating your business rules, your [...]
Going Paperless!
MightyData is going paperless! Obviously, as a virtual company, most of our work is already on common servers. We do not have a room full of filing cabinets or stacks of paper lying around with entity-relationship diagrams and other developer notes on them. We do that “in the cloud.” But, there is one aspect of our [...]
Posted in Culture
Tagged bill.com, digital signature, echosign.com, green company, paperless
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Creating Tears of Joy
MightyData has recently discovered its true calling. We’ve always known we were great database developers and wonderful trainers. We’ve always known we were good at digging deep into processes. We’ve always used technology the best way for each individual customer. But, lately, we are looking for ways to improve people’s lives. We can give a [...]
Posted in Culture
Tagged FileMaker, FileMaker Go, iPad, project management, small business
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Postive Customer Experience Cornerstones
MightyData is always trying to provide our customers with a process that provides the very best experience. To that end, we are continually evaluating our process to see how we can improve our customers’ perceptions and experience. There are some basics that we feel are the cornerstones of good customer service:
Virtual World Operations
Think of all those times that it was GORGEOUS outside and you were stuck inside – in your cubicle – with fluorescent lighting, the white noise of hushed conversations blending with the sound of computer keyboard clicking and the occasional phone ringing, with no window to the outside world. Drudgery. MightyData is blessed to be [...]
Posted in Culture
Tagged Adium, Dropbox, FileMaker Server, Go To Meeting, Google Apps, productivity, RingCentral, virtual office
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The Primal Challenges of Custom Software Development
I’ve been thinking lately about the challenges of custom software development and why I do what I do. For that we first need to explore my workout last week at Go Primal Fitness - Power Endurance/Power Strength. Phase 1 Dumbbell Complex, 6 reps each: Biceps Curl, Hi-Pull, Bent-Over Row, Thruster, Lateral Lunge, Push-up 3 rounds = 1 sets, do 2 sets (increase [...]
